Part of Engaging UX Design  ·  Freelance UX designer & developer based in the Netherlands

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UX Design · Webshops

Moving your webshop? The things nobody tells you until after launch.

Your products move easily. Your customers' passwords, your Google rankings and sometimes your email don't. This is what I check with every webshop before a move.

Illustration of movers loading a truck for a webshop migration, while passwords, URLs and email are left behind on the pavement.
Left behind if nobody plans for them

Most webshop owners I talk to see a migration as a copy job. Products out, products in, done. Whether you move to Shopify, WooCommerce or another ecommerce platform, the story is the same. And I get it. That is what every platform's "switch to us" page makes it look like.

The products are the easy part. What goes wrong is everything around them. You usually find out a week after launch, when a regular customer emails that she can't log in anymore.

Three migration surprises that hit after launch

Passwords don't movePasswords are stored encrypted, so no tool can copy them. Every customer has to set a new one.
Your rankings wobbleMost URLs change. Without redirects, every Google result and old link becomes a dead end.
Your email can stopMove the domain, forget the mail settings, and info@ quietly stops receiving orders and questions.

None of these are platform problems. They are planning problems. That is good news, because planning is cheap.

First: is moving the fix?

Before anything else, I ask what is actually wrong today. Too expensive? Missing features? Slow? Or does everyone around you say you should be on another platform?

Sometimes a cleanup, a better theme or a few fixes on the current platform solve the real problem for a fraction of the price. A migration costs money, time and a dip in Google. It should earn that back.

When design is a good reason to move

Some platforms really do limit what your shop can look like and how it works. That can be a valid reason to move. I check four things first:

  1. Is it the platform or the theme? Many limits come from the current theme, not the platform. Ask what a custom theme could do.
  2. Does the limit cost sales? No proper filters, no bundles, a clumsy mobile checkout: that is a business case. "I want it to look more modern" alone is not.
  3. Is there a middle option? A custom front end on top of your current platform gives design freedom without moving your data. It is not cheap, but it exists.
  4. Who maintains it afterwards? Full design freedom is great until you need a developer to change a banner.

What moves, and what doesn't

This is the overview I wish every owner saw before signing up for a new platform.

Moves with the right tool

  • Products, variants and SKUs
  • Product images
  • Categories and collections
  • Customer names and addresses
  • Order history
  • Page and blog content

Needs its own plan

  • Customer passwords: never
  • Your URLs: most of them change
  • Product reviews
  • Gift cards and store credit
  • Discount codes
  • Data inside apps and plugins

Use the move to clean up. Old products nobody has bought in years don't need to come along. Fewer products means a cleaner shop and fewer redirects to manage.

A migration is not a copy job. It is a redesign of everything your customers never see.

Webshop migration checklist: 10 things to check before you move

  • 1. Map every URL and redirect it

    List every product, category and page URL, and point each old one to its new address with a permanent (301) redirect. Google advises keeping redirects for at least a year.

  • 2. Clean your data before you copy it

    Remove dead products, fix duplicate SKUs, and decide which reviews, discount codes and gift cards you must carry over.

  • 3. Plan the "set your new password" email

    Write it in your own voice, explain why, and send it on a calm day. Not in the middle of a sale.

  • 4. Compare the real yearly cost

    Plan, apps, theme, payment fees and your own time. Apps add up faster than anyone expects.

  • 5. Check every connection

    Accounting, shipping labels, marketplaces, email marketing and stock in a physical shop. One missing link can block the whole move.

  • 6. Check payments for Dutch customers

    iDEAL is becoming iDEAL | Wero, with the switch running through 2026 and 2027. Make sure your new platform and payment provider support it, plus Klarna and Bancontact if you sell to Belgium.

  • 7. Use the move to get accessible and compliant

    Since 28 June 2025, the European Accessibility Act requires most webshops to be accessible. Micro-businesses with fewer than 10 staff and at most €2 million turnover are exempt for services. Also check your 14-day return policy, KvK details and VAT for EU sales.

  • 8. Pick a quiet month

    Never launch in your peak season. Freeze product changes during the switch so nothing gets lost between two systems.

  • 9. Protect your domain and email

    Know who owns the domain and the DNS. Write down your mail settings (the MX records) before anything changes, so info@ keeps working on launch day.

  • 10. Test like a customer, and keep a way back

    Place real test orders with every payment method, check every email a customer gets, reinstall your tracking, and test the redirects. Agree in advance how you go back if launch day fails.

The first 60 days after launch

Launch day is the start, not the finish. Google itself says visibility "may fluctuate temporarily" during a move, and that it can take a few weeks before the new URLs show up.

Week 1Check broken links and 404 errors every day, and answer login questions fast.
Weeks 2 to 4Watch Google Search Console and fix every redirect that misses.
Day 30 to 60Compare conversion and revenue with the same period last year.

If the numbers are back where they were, the move worked. If they are better, the planning paid for itself.

Planning to move your webshop?

Let's go through your list together before you sign up for anything.

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